safer gambling week

Lockdown number 2 is nearly over but we are still living in a world of R rates and restrictions. Although the focus is on COVID-19, the economy and politics, the issues we experienced pre-Coronavirus haven’t gone away and in fact, they may well be exacerbated by current circumstances. Our issues might even be as a direct consequence of COVID and its effects on our life. Many of us feel isolated, uncertain about the future, lonely and bored.

When it comes to gambling addiction, it can be very difficult to overcome on your own. Alongside this, furlough, job loss and immense pressure on relationships and finances all converge to create a perfect storm for problem gambling to occur; and often have a devastating impact on our lives.


Gambling problem treatment and counselling


The National Gambling Treatment Service (NGTS) is here to help those who need gambling problem treatment or those who don’t personally gamble but experience the effects of gambling, for example if someone else’s gambling if impacting your life.

krysallis and GamCare provide FREE gambling counselling as part of the NGTS, we want to focus on YOU and what we and the NGTS can do to help you at this time to help you towards a better future. We continue to provide non-judgemental, free, specialist and confidential treatment for anyone experiencing gambling related harms, by teletherapy or online therapy.


Not sure if online counselling is for you? Click here to find out how it works. 


I feel that service went above and beyond what I could have expected during coronavirus.” – This is just one quote from one of our service users, to read more gambling addiction stories and how we helped others, read Karl’s story or read Steve’s story. 

It is important to note that we work towards YOUR goals and targets. Whether you want to stop gambling completely or to get your gambling under control to know when to stop gambling and save money, we will work together with you in reaching your goal. We will be a helping hand in reducing the amount that you are gambling and recovering from gambling harms.

There are a range of  therapy techniques that our counsellors use and we can help you understand more about your own or someone else’s gambling, whether you want a listening ear or to rebuild self-esteem or trust in yourself and your relationships.

Not sure if you your gambling is problematic? Find out common gambling symptoms and whether you may be experiencing problem gambling here.


How does gambling counselling work?

Step 1

After you have contacted us or GamCare, we will listen and share information and resources that are relevant to you. We will then refer you to one of our experienced assessors for a phone assessment to find out more about how we can best help you in your current situation.


Step 2

The assessor will then (where possible) contact you within 1 working day to book in the initial phone appointment at a time that works for you. Once the assessment is complete we will then refer you to the best counsellor for your needs and they will contact you expediently.


Step 3

You will meet with your dedicated therapist and at the moment this will take place through online or phone over the phone (teletherapy). All of our assessors and practitioners are qualified therapists who also have specific training and experience in working with gambling related issues. No need to worry about the cost, our therapy for problem gambling is free.

Worried about your gambling but not yet ready to go to therapy?  We have a range of self help resources available to you.


the national gambling treatment service for people with gambling addiction

We will always endeavour to contact you as soon as possible, we make contact with most people within 1 working day of them contacting either the National Gambling Helpline (24/7) on 0808 8020133, by visiting the live chat.

You can contact krysallis directly to request help for gambling by filling out this form, calling 01423857939 or emailing

Our goal within the NGTS is to provide the optimum level of support for you in your recovery journey. We also directly refer to other parts of the NGTS, whilst offering interim support, such as The NHS Northern Gambling Service, The Gordon Moody Association, or via The GamCare Game Change course.



Self excluding from online gambling


If you are tempted to gamble online whilst at home and want to self-exclude, GAMSTOP and GAMBAN are useful tools to help stop yourself from gambling habits. 

Gamstop for gambling addiction


Helps you to self-exclude from UK licensed gambling sites. To find a list of websites that are included, click here.

Sign up at

Tel: 0800 138 6518


Gamban software help for gambling addiction uk

GAMBAN – is software that lets you block access to thousands of gambling websites and applications from your device. It is available on desktop and mobile. Find out more here.



“Surprising – impressed by the speed of first session. The professionalism and empathy throughout have been amazing. A well-structured company who have care and compassion for their clients.”
krysallis service user

Gambling Addiction: Karl’s Story

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