online consent

client consent form

All information gathered will be stored and used in accordance with GDPR and the Data Protection Act 1998.

Step 1 of 3

  • Confidentiality & Data Protection

    GamCare provides a confidential service for people affected by gambling. What you discuss with us remains confidential to the service except in certain circumstances. Generally, these circumstances are when together we think it would be helpful to you if we shared some information with a third party, for example, if you consent to us contacting your GP.

    There are specific circumstances where if we believe you are at high risk of significantly harming yourself or others (including the risk of harm to children) we may contact a third party without your consent. In these circumstances we will, where possible discuss the situation with you before we discuss this with anyone outside of GamCare. The exception to this is if to do so would put you or others at increased risk of harm.

    All information relating to you is processed by GamCare in line with the Date Protection Act 2018 (DPA), and the General Data Protection Regulation (GDPR) on the legal basis of the organisation’s legitimate interest in providing you with the best quality service. We process both personal data and special category data, for example, your race and your health data, which is processed to provide you with counselling, advice and support. All information is stored securely and confidentially. We will store your records for 7 years after you complete your treatment with us.

    GamCare delivers services both directly and through a range of Partners whom we commission to deliver the service on our behalf. All your records including notes from your sessions are kept on the GamCare electronic system.

    You have a right to view your records and if you wish to do this, you can either ask your counsellor/practitioner or by contacting us directly via

    Your information will not be used for any other purpose than for providing the service. Non-identifiable, pooled information may be used for research and evaluation purposes by GamCare and other affiliated organisations.

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Whether you are an individual or an organisation, we are here to help.

We provide a range of therapies, counselling, treatments and wellbeing approaches which best match your individual or organisational needs. Our help is always provided by professionally trained Associates with relevant qualifications and membership registrations. Our services are private and confidential and GDPR compliant.

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