what happens once you’ve contacted us?
When you contact us, we will put you in touch with one of our associates so that you can arrange an initial session. You may also choose to have a free 30-minute consultation with the associate over the phone in advance of the first session if you wish. You may choose the person yourself or if you are unsure, we will be happy to refer you to the associate we feel would be best suited to your needs and preferences.
We offer both daytime and evening sessions, and also Saturdays. Sessions usually last for one hour.
The first session is an assessment session, during which we will agree and plan a way forward with you. We will usually arrange ongoing weekly sessions, with a review after 6 weeks, however we recognise that this isn’t always possible or practical, and will do our best to accommodate your needs.
There is no set number of sessions – the treatment will continue for as long as you and your practitioner agree it is helpful. Some clients feel they only need 4 or 5 sessions, whilst others may come for much longer.
The session fee is due at the end of each session, and should be paid via BACS, cash or by cheque (payable to “krysallis Ltd”)
Our hourly rates are:
One to one counselling, coaching or hypnotherapy session
One to one CBT session
Family / Group session
Please give us at least 48 hours notice if you need to cancel or rearrange your session, otherwise a 50% session fee is payable.
If we need to cancel a session, we will give you as much notice as possible.
confidentiality and data protection
We treat all disclosed information as confidential, within legal boundaries. Our records are kept securely and we will not share your details with any third party without your permission. The only exception to this is if the counsellor believes you to be a danger either to yourself or to others, in which case we reserve the right to inform the appropriate agencies. Should confidentiality need to be breached, we will endeavour to let you know beforehand.
“get present, live in the moment”
Whether you are an individual or an organisation, we are here to help.
We provide a range of therapies, counselling, treatments and wellbeing approaches which best match your individual or organisational needs. Our help is always provided by professionally trained Associates with relevant qualifications and membership registrations. Our services are private and confidential and GDPR compliant.